1. We do not log or save any customer information all email records will be deleted once the customer receive his order.
2. We do not give out any personal information to third part institute or authorities.
3. We use end to end encrypted proton mail we recommend all our customers to use the same provider and send us internal mails thru proton mails internal server.
4. We are not able to backtrack any orders after the customer receive his order we care about our customer privacy.
IS YOUR PACKAGING DISCRETE?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, with the purpose of minimizing shipment volume. We do not indicate the organization name and content on the parcel nor on the label.
DO YOU GUARANTEE DELIVERY OF THE PRODUCTS?
Absolutely! We are responsible for each order placed using shipping option 1 and we guarantee for the orders to be delivered to the destination.If shipping option two is used or peptides is ordered we can not give any guaranties.
HOW LONG DOES IT TAKE TO ORDER AND HAVE THE ORDER SHIPPED OUT?
Once you submit the payment, a confirmation e-mail along will all the instructions is sent to your e-mail address registered with us. Once payment is received, we process and ship out your order within 1-3 business days. The shipping time frame is normally between 5 and 30 business (excluding weekends).
Please check online your "Order history" for the delivery timeframe of your order. If your parcel hasn't been delivered past 30 days, please contact us to further assist you.
WHAT SHOULD I DO IF I DON'T RECEIVE MY ORDER?
Orders may not arrive due to custom seizure or it could be lost in the mail. If the package is lost in the mail we need to give it 30 days past the expecte date to consider it lost and reship. In case the package is seized at customs, please send us the seizure letter from customs or FDA at [email protected], and we guarantee to reship it for free if shipping option 1 is used. Please be advised that: We reship only once. Also please be aware that: We are not reshipping to the following locations: Australia
Customs have seized my order?We estimate that between 5-10% of all orders are seized by customs. If an order gets seized by customs the customer will get 100% replacement of the order free of charge (shipping option 1 only)to another adress, only after a valid seizure letter and it's envelope is shown.
DO THE ORDERS HAVE A TRACKING NUMBER THAT PROVIDES TRACKING INFO?
Yes; however, the tracking number does not provide a step-by- step information about the order in transit. Per our security policy, the tracking numbers are not to be displayed on the site. Please check the "order history" for the estimated delivery dates.
Once we have shipped a pack, a tracking number and a tracking link is sent to customer's email.
If you don't receive any e-mail regarding the shipping please contact us.
You can also check your pack's tracking number on the order history page in your account.
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We guarantee that all of our products are real, secured, and most of all, safe to use. We make sure that we help you in achieving the results that you have always wanted.
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REASONS TO SHOP WITH US: